How we work

Online Ordering

The products that are available for viewing and ordering on our website will require a secure access code (only obtainable directly from the relevant school).

Please note that for security reasons, access codes are never supplied telephonically or via email.

Furthermore it is important to know that a successful online order requires product selection and payment to be completed in one sitting.

Personal information is protected and will not be used for any purpose other than your requested order.

Should the school’s gallery no longer be available on the website, please e-mail us via the “Contact us” button.

 

Late Orders

Only the digital format will be available for purchase for orders not placed correctly before the selected expiry date or any additional orders thereafter.

 

Printing of Digital Images

Should you wish to print a digital image at any point in the future, we would highly recommend the use of a reputable printing company as they have calibrated machines, e.g. Studio 22 (Montague Gardens), Orms (Bellville/Cape Town) or Cameraworld (Bellville) [many of the smaller printing companies do not have properly calibrated machines].

Unfortunately SM Schools cannot be held responsible should any printing results not be up to standard as this is done at own risk.

 

Colour Variances on Non-Calibrated Screens

It is vital to understand that every screen has its own calibration and therefore the digital image may look different when viewed on various screens.

Only if you have a professionally calibrated machine will it be accurate in terms of the photographed / edited colour, however even different professionally calibrated machines may vary slightly.

 

Payment Gateways

SM Schools makes use of a certified bank approved payment gateway supplier, as well as 3D Secure to further enhance the security of credit card transactions.

No payments are made directly to SM Schools and henceforth any / all features, payment methods and support are offered directly by the gateway provider.

Accordingly kindly contact the payment gateway provider or your bank directly should you require any further information regarding policies and procedures.

 

Data Security

Our system protects you and your data by utilizing Arbor and Juniper hardware.

Secure Socket Layer (SSL) technology with high security 256 bit encryption.

We utilize Web application firewall technologies to detect and stop malicious activity before it reaches our servers.

Our server runs Clam anti-virus which is updated as new virus definitions are released and servers are scanned daily.

All customer passwords are stored in a one-way encrypted format.

We make use of a certified bank approved payment gateway supplier as well as 3D Secure to further enhance the security of credit card transactions.

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